Privacy Policy — Transitions Veterinary Services
Effective Date: July 28, 2026
Transitions Veterinary Services (“Transitions,” “we,” “us,” or “our”) is operated by Setter Face Veterinary, a Professional Corporation. We respect your privacy and are committed to protecting the personal information you provide to us.
Information We Collect
We may collect:
- Your name, telephone number, email address, and home or service address
- Information about your pet
- Appointment, veterinary-care, and aftercare information
- Payment and transaction information
- Communications and other information you provide when contacting us, scheduling services, completing a form, or communicating with us by telephone, email, or text message
- Technical information automatically collected when you use our website, such as your IP address, browser type, device information, referring pages, and website activity
Our website may use cookies or similar technologies to support website operation, understand website usage, and improve our services.
How We Use Information
We may use personal information to:
- Respond to inquiries
- Schedule and confirm appointments
- Provide veterinary and aftercare services
- Communicate regarding your pet’s care
- Send appointment reminders, service updates, and aftercare information
- Process payments
- Create and maintain veterinary medical and business records
- Operate, secure, and improve our website and services
- Comply with legal and regulatory obligations
Text-Message Communications
If you consent to receive text messages from Transitions Veterinary Services, you may receive messages concerning appointment scheduling and confirmations, appointment reminders, service updates, aftercare information, your pet’s care, and customer-service communications.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services.
You may opt out at any time by replying STOP to a message or by contacting us at 619-255-6066 or info@transitionsvet.com. For assistance, reply HELP, call 619-255-6066, or email info@transitionsvet.com.
We do not share, sell, rent, or disclose your mobile telephone number or SMS opt-in information to third parties or affiliates for marketing or promotional purposes. We may disclose this information to service providers, including our messaging platform and telecommunications carriers, solely as necessary to transmit and administer our text-message communications. Those providers are not permitted to use SMS opt-in information for their own marketing purposes.
How We Disclose Information
We do not sell your personal information.
We may disclose personal information when reasonably necessary to:
- Provide services through vendors acting on our behalf, such as our scheduling, veterinary-record, communications, website-hosting, technology, and payment-processing providers
- Coordinate cremation, aquamation, or other aftercare services you request
- Comply with applicable laws, regulations, subpoenas, court orders, or other legal obligations
- Protect the rights, safety, and property of our practice, our clients, or others
- Complete a merger, acquisition, financing, sale, or transfer involving all or part of our practice, subject to appropriate confidentiality protections
Our service providers may use personal information only as necessary to perform services for us and subject to their contractual and legal obligations.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal and regulatory obligations.
Veterinary medical records are maintained for at least three years after the animal’s last visit, as required by California veterinary recordkeeping regulations. Certain information may be retained longer when required or permitted by law.
Your Choices
You may contact us to request access to, or correction of, personal information we maintain about you or your pet. We may need to verify your identity and authority before completing a request. Certain records may be retained when required by law or legitimate recordkeeping obligations.
You may opt out of text messages as described above. You may also unsubscribe from marketing emails, if any, by using the unsubscribe link included in those messages.
We do not currently respond to browser “Do Not Track” signals.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
Transitions Veterinary Services
Phone: 619-255-6066
Email: info@transitionsvet.com